Update on the Service Centre

Update on the Service Centre

Our Service Centre has had an extremely busy year so far as its reputation spreads. We have had our UKAS Accreditation since 1999, and it ensures the continuing provision of the high levels of service our customers expect. As we enter the last quarter, we are planning ahead for 2018 with a new structure.

As many of you know, Alan Hancock has moved from the Service Centre to the sales team, where he is focussing on customer service and enhancing the customer experience.

Matt Corr, our QA Manager, has taken on the operational management of the Service Centre. He is currently planning the progression of calibration work through the Centre with a view to improving efficiency further and therefore minimising turnaround times. He will also be reviewing resources and processes to allow for continued growth.

Our team has grown in order to develop and extend our skill base and to ensure that we are fully prepared for the increasing workload. Mawuli Austin, Senior Service Technician, is now assisted by Service Technicians Rafal Elinski and Gyorgy Elekes, all pictured on the front cover.

In mid-November, our transducers will be having their annual service. This is a complicated procedure which they have to undergo in order to ensure that our calibration equipment is rigorously accurate to the highest possible standard. The Service Centre will therefore be operating at reduced capacity from 6th November until 1st January. We will be unable to offer UKAS calibration on transducers and limited to in-house calibration on transducers below 60 N.m. If you have any tools which will require recalibration at this time, please can we ask that your equipment is with us as soon as possible to avoid any delays.

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